FAQs

Everything you need to know about our dates, orders, and more.

 🛒 Orders & Shipping  

Below are some common questions about orders, shipping and returns.

Where do you ship to?

We currently ship across Canada and are working on expanding! Stay tuned for updates as we grow.

How long will it take to receive my order?

Orders typically ship within 1–3 business days. Transit times vary based on your location but usually arrive within 2–7 business days.

How is my order packaged?

We use recyclable, minimalist packaging designed to protect freshness and reflect our brand’s values: good for you, good for the planet.

🌴 About Our Dates

Below are some common questions about our dates.

Wait… didn’t you misspell Medjool?

We get that a lot! Mejdool is actually closer to the original Arabic pronunciation, and since we’re all about honoring the roots of this one-ingredient superfruit, we’re sticking with it. Same legendary date, just spelled our way. A little nod to heritage, with a Mighty twist.

Are dates actually considered a superfood?

They should be... and we’re making it happen! Dates are rich in fiber, antioxidants, and essential minerals like potassium and magnesium. In fact, just 3 Mejdool dates pack more potassium than a banana. They’re also naturally sweet, energizing, and 100% unprocessed. So... yes! Dates are a superfood. They just haven’t had the same PR team as avocados (until now).

What types of dates do you offer?

We currently offer a curated selection of premium varieties including Sukkari Gaf, Mejdool, Ajwa, Mabroo, and Sagai: all sourced for their unique taste, texture, and quality. We're continuously exploring and tasting new harvests, and we hope to expand our offerings as we discover more exceptional dates from trusted farms. 

Where are your dates sourced?

Our journey starts in the sun-drenched farms of Saudi Arabia, where dates have been cultivated for thousands of years. We partner directly with skilled farmers and trusted facilities who share our passion for quality and tradition. By staying close to the source, we’re able to bring you dates that are as fresh, flavourful, and naturally powerful as nature intended.

Are your dates organic?

Yes! Our dates are USDA Organic certified. We're currently working on a Canada Organic certification.

Are your dates pitted?

No, our dates are not pitted. Removing the pit requires extra processing, which can drive up costs and compromise the simplicity we stand for. At Mighty Mejdool, we’re committed to keeping our fuel clean, natural, and fairly priced: just the way nature intended.

Do your dates contain any added sugars?

Nope! Our dates are 100% naturally sweet. That’s the beauty of real fruit.

What is the shelf life?

Dates can stay fresh for up to a year. Whether you keep them at room temperature, in the fridge, or even freeze them, they’ll remain sweet and delicious. We also include a best-before date on each package, though we doubt you’ll let them hang around that long!

Is your packaging 100% biodegradable?

Our packaging is currently 90% biodegradable, and we've made a conscious choice to avoid the plastic boxes commonly used in the industry. While not yet fully biodegradable, we’re actively working toward 100% biodegradable solutions as we grow, ensuring we continue to offer products that are both premium and planet-conscious.

How do you ensure product safety?

We pack and handle every order in a food-grade facility with a current CFIA certificate. Our team wears biodegradable nitrile (latex-free) gloves during all handling and packing, and we follow strict hygiene and sanitation protocols at every step from receiving to shipping.

⚡️ Using Our Dates

Below are common questions about how our dates can be enjoyed.

Are dates good for workouts or active lifestyles?

Absolutely. Dates are a natural source of quick and sustained energy, rich in potassium, fiber, and natural sugars: perfect for a pre- or post-workout snack.

Are they safe for kids and pregnant women?

Yes! Dates are a great snack for families. They’ve even been traditionally recommended to support labor and pregnancy in many cultures.

Are dates safe for people with diabetes?

Yes, dates can be safely enjoyed by people with diabetes when eaten in moderation. They have a low to moderate glycemic index (GI) and are rich in fiber, which helps slow the absorption of sugar into the bloodstream. Because dates contain natural sugars (not added or refined ones), they’re often a better alternative to processed sweets. We recommend enjoying them in small portions and, when possible, pairing them with a source of protein or healthy fat. As always, checking in with a healthcare provider for personalized guidance.

📦 Returns & Customer Service

Below are some common questions related to customer service.

What if there’s an issue with my order?

 We’re here to help! Reach out to us at dates@mightymejdool.com and we’ll make it right.

Do you accept returns or exchanges?

Due to the perishable nature of our products, we don’t accept returns or exchanges, but we want you to love your experience. If anything’s wrong, just contact us and we’ll make it right.

Still have a question?  

We’d love to hear from you! Send us a message through the form below or email us at dates@mightymejdool.com. We'll be in touch within 24 hours.

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